RentHero is a brand name under Stacked Homes Pte. Ltd, a Singapore registered entity (UEN No. 201704145N). It is a real estate technology company located in 400 Orchard Road, #05-14 Singapore 238875 (“Stacked Homes”). Stacked Homes and its brand RentHero are hereinafter collectively referred to as “RentHero”. RentHero offers an online platform which allows you to pay property rents and rental deposits using your credit card.
These terms and conditions lay down the policies and procedures which govern us and the services we provide via our platform.
These Terms and Conditions (“Agreement”) apply to your use of www.renthero.com.sg (referred here as “RentHero”, “website” “us” “we”, “our company” or “platform”) and the Services and products provided by us. This is a legal and enforceable contract between you and RentHero.
When used in this Agreement, each of the following words and phrases shall have the meanings set out below:
RentHero provides Services which enable Users to pay rent to a relevant Beneficiary which is the landlord via credit/debit card(s). RentHero charges users a Service Fee for use of the Services. Users may be located anywhere in the world. All they need is an account on the website to pay to their beneficiaries. Our Company is merely providing a service to facilitate the above mentioned transactions between yourself and your Beneficiary and we are not and do not hold ourselves out as a bank, remittance agent or payment systems or payment gateways and we do not offer banking, money remittance or payment system services as defined by the applicable laws or the law of the Republic of Singapore. Our Company is merely providing a platform and we act as per your the instructions in providing all the Services.
You represent and warrant to RentHero that:
You represent and warrant to RentHero that:
RentHero is currently headquartered in Singapore. Using RentHero, a user can make payments to his Beneficiary located in Singapore. RentHero users can make payments to their Beneficiaries having a bank account in Singapore only. The transfers to Singapore bank account shall be done only in Singapore dollars. We shall only transfer the funds to beneficiary account in the currency in which the funds are received by RentHero. Please note that our Company is not involved in cross border payments. You can use and access the Site from anywhere in the world to create a Payment as long as you use a Card for that.
RentHero is an independent party providing services to you and is in no way related to your Beneficiaries, except where otherwise indicated. Accordingly, RentHero has no responsibility and will not be liable for any consequences/disputes resulting from your communication or contracts with your Beneficiaries, including but not limited to payment terms, the proper and timely delivery of goods or services. RentHero may use third party service providers which may include other SAAS companies, software providers, technical partners who are not liable to you in any manner with regard to the Services we provide you through our website.
In order to use our Services, you are required to create a RentHero account and provide us the following information:
You agree to provide at all times complete, accurate, and up-to-date information with regard to the above. RentHero reserves the right to impose restrictions on access and usage of the Services and the volume, frequency, and delivery timeline of Payments submitted.
You agree not to engage or use the Services:
RentHero may reject any payment that is believed to be unauthorised or made by someone other than the account holder, may violate any law, rule or regulation, or if RentHero has reasonable cause not to honour it.
If any single transaction is investigated and is determined to be fraudulent, RentHero may terminate the relevant user’s account and such default and fraudulent transaction may be reported to legal authorities.
RentHero may request more information relating to your use of the Services to seek to identify any non-acceptable use listed above. You agree to cooperate in any investigation and to provide confirmation of your identity and any information you provide to us, as we may require.
If we have reason to believe that you have engaged in any non-acceptable use, RentHero may in its sole discretion and at any time, take any or all of the following actions:
You may request for closing of your RentHero account by e-mailing us at any time at firstname.lastname@example.org
You will remain liable for all obligations related to your account even after your Account is closed, including any fees or charges already due to RentHero. You may not close your account to evade an investigation. RentHero also reserves the right to close your account at any time with or without notice to you.
Any Payments processed prior to account closure will be completed, all Scheduled Payments whose Card Charging Date has not yet passed at the time of account closure will be considered cancelled.
RentHero may retain data associated to your usage of the Services in accordance with applicable regulatory and compliance obligations.
A. Payment Creation
Payments can be created for immediate or future processing using the Services. Payment creation requires you to specify the following:
B. Scheduled Payments
C. Payment Processing
Payments submitted for immediate processing will require successful debiting of the Card at time of payment creation, while Payments which will accrue on a future date will require the Card to be charged on the Card Charging Date indicated for the Payment. If a Card is not charged, RentHero will be not be able to transfer the funds to your Beneficiary. You agree not to hold RentHero responsible for any delay as a result of failure in charging of card on a Card Charging Date. After each Payment is processed you are provided with a unique receipt number in relation to your Payment.
D. Transfer of Funds to Beneficiary
Once your card is charged it will take 8 calendar days from the Card Charging Date for the funds to reach your Beneficiary. However, the funds transferred to your Beneficiary may fail because of a number of reasons including but not limited to invalid beneficiary account number, incorrect bank name, incorrect swift code, improper documentation etc. You agree not to hold RentHero responsible for any delay beyond 8 calendar days in transferring the funds to your Beneficiary. RentHero has the absolute discretion to refuse/stop the transfer of any Payment for reason/reasons that may or may not be notified to a user.
E. Service Fee
When making a Payment using the Services, our company will charge you a non-refundable Service Fee. The Service fee is charged on a per transaction basis. This Service Fee is payable in addition to the Payment Amount.
Service Fees for immediately processed Payments are charged in real-time upon submission. Service Fees for Scheduled Payments are determined at time of submission and will be charged on the Payment’s Card Charging Date. If a Scheduled Payment is edited prior to its Card Charging Date, the applicable Service Fee will be recalculated based on the presently defined rules which may result in a change in Service Fee
F. Changes in Service Fees
Service Fees may change, depending upon factors including but not limited to the Card used, any applicable Promotions, and other variables both which may or may not be controlled by RentHero. Fees are subject to change at any time without prior notice and are calculated in real time and presented to you during review of your Payment, prior to submission. Any promotion will have a subset of terms and conditions and the user will be entitled to the promotion only if they adhere to all the terms and conditions attached to a promo code.
G. Payment Dispute and Refund of Service fees
If your Payment is not processed or wrongly processed for any reason including but not limited to the following reasons:
Upon completion of Payment, the user accepts and agrees that no refunds, cancellations or charge backs are permitted through the RentHero site. Additionally, the user accepts and agrees not to request a refund, cancellation or charge back of Service Fees from his/her Card issuing bank, bank or any other person or RentHero.
In the case that Payment should be refunded, cancelled or charged back by the user’s Card issuing bank or any other person, the user is not entitled to the return/refund of any associated RentHero Service Fees, irrespective of the reason for such refund, cancellation or charge back. The user is also responsible for the payment of any associated payment dispute and refund fees.
H. Card Delays and Non-Completion
Notwithstanding anything contained in these Terms and Conditions some Card Payments may take up at least 5 Business Days or such number of Business Days. Furthermore, completion of a Card payment is contingent on both the authorisation of the Card Payment and acceptance of the Card. In the event that a Card payment is unable to be completed, we will attempt to notify you at least once using the contact information in your User Account. In the case of such delay or non-completion, your liability to the intended recipient of the Card Payment may be subject to penalties, late fees and interest charges assessed by such recipient, all of which remain your responsibility (and not us). If a Payment is not completed, you are not entitled to a return of any service fees charged by us, irrespective of the reason for non-completion.
I. Payment Limits
We may, at our sole discretion, impose limits on the Payment Amount you can send through our Services.
RentHero platform supports Singapore-issued Cards issued by Visa and MasterCard.
It is your responsibility to determine what, if any, taxes apply to the Payments you make, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. Our company is not responsible for determining whether taxes apply to your Payment transaction, or for collecting, reporting or remitting any taxes arising from any Payment transaction.
You acknowledge that there may be interruptions in Services or events that are beyond our control. While we use reasonable efforts to keep the Site accessible, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control Site access may be interrupted, suspended or terminated. Our company retains the right at our sole discretion to deny service, or access to the Site to anyone or an account, at any time and for any reason.
Your access to the Service is subject to a licence from us to use the same and nothing herein shall be construed as a sale of any part the Site or the rights or title to you. The content and information on the Site and the Service, as well as the infrastructure used to provide both, and all materials therein or transferred thereby and all intellectual property rights related thereto, are the exclusive property of our company and its licensors and other partners where relevant. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a licence in or under any such intellectual property rights and you shall not modify, adapt, edit, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or resell any information, software, products or services obtained from or through the Site.
You agree that our company is merely providing a platform and therefore, you further acknowledge and agree that we are not responsible for:
19.1 General limitation of liability
To the fullest extent permitted by law, you agree to and hereby waive and release our company, its subsidiaries, affiliates partners, officers, directors, staff members, stockholders and agents from any liabilities arising from or related to (i) any breaches, misfeasance or failure to discharge any duty of care or obligations on the part of any landlords or third parties contracting with you on the site and/or (ii) any indirect, special, punitive, consequential, (including, lost profits or lost data collected through the service), or incidental damages, whether based on a claim or action of contract, warranty, negligence, strict liability, or other tort, breach of any statutory duty, indemnity or contribution, or otherwise, even if we have been advised of the possibility of such damages. In no event will the aggregate liability of RentHero exceed 500 Singapore dollars.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
The Site may contain links to third party websites that are not owned, operated, or controlled by us. We cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the companies that own or operate them. We cannot and will not censor or edit the content of any third-party site. By using the Site, you expressly relieve us from any and all liability arising from your use of any third-party website.
B. Copyright Policy
Our company reserves the right to terminate its agreement with you or any other User who infringes third party copyright. If you believe that your materials has been copied, reproduced or otherwise dealt with by another party in a manner that may constitute copyright infringement, or if your intellectual property rights have been otherwise violated, please provide us with the following information:
If you believe any of your materials that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the advertisement or materials, you may send a counter-notice containing the following information to us:
If a counter-notice is received by the Copyright Agent, we may send a copy of the Counter-notice to the original complainant informing that we will replace the removed content or cease disabling it within 10 business days unless an action is filed in court against you the content provider. If no action is filed by the original complainant in court, the removed content may be replaced, or access to it restored, within 10 to 14 business days or more after receipt of the counter-notice.
In accordance with copyrights and other applicable law, our company has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. We may also at its sole discretion limit access to the Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Without prejudice to the foregoing, you expressly agree that use of this Site and the application is at your own risk. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Without limiting the foregoing, neither our company, its subsidiaries, affiliates or any of their respective staff members, agents, licensors, or any of their officers, directors, staff members or agents, warrant that use of the Site and the Application will be uninterrupted or error free; nor do they make any warranty as to (a) the results that may be obtained from use of this site, or (b) the accuracy, reliability or content of any information or service provided through this Site and the Application. The Site and Application are made accessible on an “as is” and “as available” basis. We hereby disclaim any representations, warranties and conditions, whether express or implied, including those to title non-infringement, merchantability, and fitness for a particular purpose.
The Site and the Application is controlled and offered by us from our offices in Singapore. We make no representations that the Site and the Application are appropriate or available for use in other locations. Those who access or use the Site and the application from other jurisdictions will have to satisfy themselves and ensure that they comply with local law or regulations.
By posting or placing any information or other material such as but not limited to any pictures, photographs or videos in the Site (including but not limited to posting messages, uploading files, inputting data or engaging in any other form of communication), you automatically grant (or warrant that the owner of such content has expressly granted) to us a perpetual, royalty free, non-exclusive, irrevocable, unrestricted, worldwide licence to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, publish and/or broadcast, publicly perform or display any such materials or other information (including without limitation, ideas contained therein for new or improved products or services) you submit to the Site alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sub licences.
No waiver by either you or our company of any breach or default or failure to exercise any right allowed under this Agreement is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under our Agreement. The section headings used herein are for convenience only and shall be of no legal force or effect. If any provision of our Agreement is held invalid by a court or arbitrator of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement, and the remaining portions of our Agreement shall continue in full force and effect.
A. Entire Agreement
This agreement constitutes the entire agreement between the you and RentHero and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between you and RentHero, whether written or oral, relating to our Services. Further the following documents are incorporated into these terms and conditions-:
B. Reservation of Rights
The failure of either party to exercise in any respect any right provided in this Agreement will not be deemed a waiver of such rights.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
This Agreement, and any rights and licences granted hereunder, are not assignable, transferable or sub-licensable by you except with our company’s prior written consent but may be assigned by us without restriction. Any attempted transfer or assignment is violation hereof and shall be null and void.
Both parties agree that these Terms & Conditions and any other legal notices published by us on the Site or the Application, are the complete and exclusive statements of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter hereof, and that all modifications must be in a writing signed by us, except as otherwise provided herein.
F. Independent Contractors
No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind us in any respect whatsoever.
G. Governing Law
The Terms & Conditions or any legal relationship between you and us shall be governed by the laws of Singapore without regard to its conflict of law provisions. Both you and we agree to submit to the non-exclusive jurisdiction of the courts of Singapore. The United Nations Convention on International Sales of Goods shall not apply here.
H. Causes of Action