We take over all communications between tenants, agents and landlords so you can build more sales while strengthening your client relationships.
Meet Mr. Tan who just moved into his new rental unit
“Wah so many things to do. Place not as clean as when I viewed it, fridge not cold and there’s a puddle of water below the bathroom sink since I last viewed the place!
Let me call my agent to help.”
Mr. Tan’s agent introduced him to us, RentHero, as the agent’s tenancy manager. RentHero will liaise with the tenant for all maintenance-related issues so the tenant has a dedicated line for help.
Instead of contacting the agent or landlord, the tenant reaches out to RentHero’s support staff via instant messaging to describe their issues and send photos. RentHero’s support staff are available 7 days a week so Mr. Tan can get a response even on the weekend.
Tenants, landlords and agents do not have to source for quotes. We work with our own contractors to streamline job quality and ensure tenants and landlords get the best service they deserve. Jobs are then billed separately to the tenant or landlord, depending on the agreement.
During the handover, RentHero will handle any outstanding maintenance issues. However the agent continues to maintain their relationship with the landlord when it comes to renewal or finding a new tenant.
Each agent gets a dedicated Care Officer. We are available 7 days a week to maintain communication with agents, tenants and landlords.
We use WhatsApp, the most widely used messaging platform in Singapore to communicate issues.
We maintain and control the quality of repairs and works using our in-house contractors. All jobs are invoiced separately to the tenant / landlord.
*Maintenance work is NOT included in the monthly cost
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*Maintenance services are charged separately from the monthly fee.
Our service team is available to respond to any of your queries 7 days a week. Drop us a message through our contact page.